Parking Frequently Asked Questions

How long is a permit valid for?

Permits are valid for 12 months (1st September to 31st August) and MUST be re-applied for each year within the permit application window which is communicated to all staff. If you apply for a permit within the permit year your permit will be valid for the remaining months of the permit year ie. apply for a permit in April, your permit will be valid from April to August.  

Temporary Mobility Permits are valid for the duration of time agreed with Occupational Health. 

What questions will be asked in the permit application form?

The application process will ask a series of questions depending on the type of permit you apply for including:

  1. Option to select a blue badge permit
  2. Your requirements for using a vehicle for business purposes
  3. Confirming if you have caring responsibilities 
  4. Confirmation if you have contractual requirements to work early or late or both
  5. Commuting Journey Options - access to realistic alternatives for travel by public transport

As well as answering which scenarios are applicable, you will have the opportunity to provide further details about your personal situation to help support your application if you are unsuccessful.

I didn’t know I had to apply each year. What can I do if I have missed the application window?

It clearly states that permits are valid for a 12 month period in the Terms and Conditions that you agreed to. We cannot offer you a new permit unless you meet the criteria to applying outwith the permit application window.

I was unsuccessful last year, can I apply this year?

Yes. You can apply for a permit every year, regardless of the outcome.

Is there help available for colleagues who need assistance in making an application?

If you are unsure with any part of your parking application, please contact us by emailing  carparking@glasgow.ac.uk where we will be more than happy to guide you through the application process. 

I am contracted to work on both campuses. Which campus do I apply for?

Please contact carparking@glasgow.ac.uk for more details.  We will be able to advise colleagues on an individual basis.

I am a Blue Badge holder. Do I still have to apply for a permit?

Yes. Blue Badge holders (staff and students) are still required to be registered on the permit system. 

You will be required to provide a copy of the front and back of your valid Blue Badge to support your application.

What provision is made for temporary mobility issues?

In cases of temporary or short-term health issues where an applicant is expected to make a full recovery, we can issue a temporary permit of up to 12 weeks maximum.

Please contact us for more details carparking@glasgow.ac.uk 

I am pregnant and going on maternity leave. Can I put my permit on hold?

Yes. If you return to work within the current valid permit year, we will put your permit on hold.

If you return to work in the following years' permit allocation, you can apply for a new permit here. If you require further details or assistance, please contact carparking@glasgow.ac.uk.

How do I pay for my permit?

Staff who are allocated a standard permit will have the cost deducted from their salary in equal monthly instalments.

Students and anyone who is not paid directly by the University will be asked to make a payment by credit or debit card for the relevant permit cost. We do not offer the option to pay by direct debit.

Staff or students allocated an occasional permit will pay as they go by purchasing a block of 10 days parking. They will purchase additional blocks of parking as and when required and can use up to the maximum of 150 days in a year.

Vouchers are non-refundable so we encourage colleagues to use up their vouchers by the end of the year.

How will you treat my personal information?

We exclusively gather the necessary information to allow applications to be processed fairly. All information and evidence is treated in confidence and according to the University’s Data Protection Protocols. All data processing will comply with GDPR. 

If I no longer require my permit, will it be cancelled?

It is your responsibility to inform us if the permit is no longer required. You can do this by logging in to your car parking account and follow the instructions to cancel your permit. Once this is received, the parking team will cancel the permit and inform payroll of the cancellation if applicable. 

Alternatively just email carparking@glasgow.ac.uk to inform your notification to cancel your permit.

How long do I have to apply for a permit if I am a new member of staff?

you have 2 months to apply from the start of your employment. If you do not apply within this time you will not be able to apply for that permit year.

Do staff who are currently off long-term need to apply during the application window?

Please contact carparking@glasgow.ac.uk to discuss further.

How do I inform you of a change of vehicle?

It is the permit holders responsibility to ensure that their details are updated on the system.  You can also contact carparking@glasgow.ac.uk to let the team know of a change in vehicle.  If you do not keep your details updated, you may receive a parking charge notice. 

I have lost my staff card – how do I gain entry via the barriers?

If you have lost your card, please request a new one by contacting IT Helpdesk.

Please contact carparking@glasgow.ac.uk if there is an issue with access to the barriers.

Can I apply for a parking permit and participate in the Cycle to Work Scheme?

Those who have a standard parking permit through the Car Parking Scheme are not eligible to participate in Cycle Plus. Occasional use parking permit holders may still be eligible to participate in Cycle Plus should they meet all other eligibility criteria.

Lilybank Gardens Car Park - can University Staff use this car park if they hold a permit?

This car park is for use by valid Gilmorehill STANDARD PERMIT HOLDERS ONLY.

You cannot park in this car park if you have an Occassional Parking Permit.

Standard permit holders will be issued with a dashboard permit by the parking team.  This permit MUST be displayed on the dashboard to avoid receiving a penalty charge notice by Glasgow City Council. These permits are not transferrable to any other vehicle and the vehicle registration parked must match the registration on the permit.

Please note:- Lilybank Gardens Car Park is managed and enforced by Glasgow City Council, not the University of Glasgow.  

Can I park on Lilybank Gardens street pay and display parking bays?

No. These parking bays on University Gardens are not part of the permit scheme.

Only parking within the main car park at Ashton Lane is permitted by permit holders, only if you have a valid Gilmorehill standard permit.

You will be issued a penalty charge notice if you park in the pay and display bays at Lilybank Gardens unless you have paid to park there using the pay and display machines.

Lilybank Gardens - Penalty Charge Notice Why do I need to contact the council?

Lilybank Gardens car park is managed and enforced by Glasgow City Council and not the University of Glasgow.

The University of Glasgow has no powers regarding enforcement for the car park therefore if appealing your ticket, you must contact the Council using the details on the reverse of your ticket, quoting the reference number.